Shipping Policy: 3 to 7 Days
Our shipping policy aims to provide our customers with timely and efficient delivery services. We strive to ensure that your order reaches you within the specified timeframe of 3 to 7 days.
Read moreReturns Policy:
Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods, custom-made items, and digital downloads, may not be eligible for return. Please refer to the specific product description or contact our customer support for more information.
Unboxing video: Unboxing of Products is must from the beginning to claim for any damages or wrong product.
✔ Proper 360° An unboxing video should be made, and the video must start before opening the courier package.
✔ There should not be any pause in the video
✔ The issue must be recorded in the video.
✘ Without proper video, no claims will be addressed.
Return Process: To initiate a return, please contact our customer support team via WHATSAPP (+91-98716-97443) or EMAIL (care@keenbey.com) and provide your order number or order receipt and reason for the return. Our team will guide you through the return process, including providing a return shipping address. The cost of return shipping may be the customer's responsibility unless the return is due to a defective or incorrect item.
Return Shipping: When returning an item, we recommend using a trackable shipping method to ensure that the product reaches us safely. We are not responsible for items lost or damaged during return shipping.
Read moreGet in Touch: Contact Us for Any Queries or Issues !
Please note that our office hours are 9:00 AM to 6:00 PM (except Sundays). Our team will review your email or message and get back to you as soon as possible.
WhatsApp :Send a message on WHATSAPP (+91-98716-97443).
Instagram : Send a message on INSTAGRAM (keenbey_official).
Email : Compose an email to care@keenbey.com.
