We accept various payment methods, including credit/debit cards, PayPal, and online banking. The available options will be displayed during the checkout process.

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping times may vary depending on the destination and the shipping method chosen during checkout. Generally, domestic orders arrive within 3-7 business days. However, please note that unexpected delays can occur due to customs or other factors beyond our control.

Yes, once your order is shipped, we will provide you with a tracking number via whatsapp and an email. You can use this tracking number to monitor the progress of your package and estimated delivery date.

We have a flexible return/exchange policy. If you receive a damaged or defective item, please contact our customer service within a specified period (usually 7 days) from the delivery date. We will assist you in returning the item and provide a refund or exchange based on our return policy guidelines.

Some toys may come with a manufacturer's warranty. Details about warranties, if applicable, will be mentioned on the product page. For specific warranty inquiries, please reach out to our customer service team.

If you wish to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request. However, please note that if the order has already been processed or shipped, cancellation and modification may not be possible.

We prioritize the safety of children and ensure that the products we offer meet applicable safety standards and regulations. We source toys from reputable manufacturers and brands. However, it is essential to supervise children during playtime and consider the age appropriateness of each toy.

Yes, we provide age recommendations for each toy based on safety guidelines and the manufacturer's specifications. We recommend reviewing these recommendations before making a purchase to ensure the toy is suitable for the intended recipient's age.

Prices displayed on our website may or may not include taxes, depending on your location and applicable tax regulations. During the checkout process, the final price, including any applicable taxes, will be clearly indicated.

You can reach our customer support team by via WHATSAPP (+91-98716-97443) or EMAIL (care@keenbey.com), or through the contact form on our website. We strive to respond to inquiries promptly and provide assistance with any questions or concerns you may have.