Order Cancellation, Returns, and Refund Policy:

At KeenBey, we strive to provide excellent customer service and ensure your satisfaction with every purchase. We understand that circumstances may arise where you need to cancel an order, return a product, or request a refund. To make this process as smooth as possible, we have established the following Order Cancellation, Returns, and Refund Policy:

Order Cancellation:

Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, cancellation requests may not be accommodated due to order processing and shipment preparation.

Cancellation Process: To cancel an order, please contact our customer support team via WHATSAPP (+91-98716-97443) or EMAIL (care@keenbey.com) and provide your order number or order receipt. We will assist you in canceling the order and initiating the refund, if applicable.

Returns:

Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods, custom-made items, and digital downloads, may not be eligible for return. Please refer to the specific product description or contact our customer support for more information.

Unboxing video: Unboxing of Products is must from the beginning to claim for any damages or wrong product.

✔ Proper 360° An unboxing video should be made, and the video must start before opening the courier package.

✔ There should not be any pause in the video

✔ The issue must be recorded in the video.

✘ Without proper video, no claims will be addressed.

Return Process: To initiate a return, please contact our customer support team via WHATSAPP (+91-98716-97443) or EMAIL (care@keenbey.com) and provide your order number or order receipt and reason for the return. Our team will guide you through the return process, including providing a return shipping address. The cost of return shipping may be the customer's responsibility unless the return is due to a defective or incorrect item.

Return Shipping: When returning an item, we recommend using a trackable shipping method to ensure that the product reaches us safely. We are not responsible for items lost or damaged during return shipping.

Refunds:

Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds are typically issued for eligible items that meet our return policy criteria.

Refund Process: If your refund is approved, it will be processed within 7 working days of receiving the returned item. The refund will be issued in the same form of payment used for the original purchase, unless otherwise specified.

Non-Refundable Items: Certain items are non-refundable, including gift cards, downloadable software, and items marked as final sale or clearance. Shipping charges are generally non-refundable, unless the return is due to a defective or incorrect item.

Note: KeenBey reserves the right to update or modify this policy at any time without prior notice. It is advisable to review this policy periodically or contact our customer support for the most up-to-date information.

If you have any questions or require further assistance regarding our Order Cancellation, Returns, and Refund Policy, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.